Cancellations, refunds, warranty.

1. Before factory build begins

Orders may be canceled at any time before factory build begins with a full refund of all deposits, minus a $500 administrative fee for design, permitting, and order processing time.

2. During factory build

Once factory build has begun, cancellation is subject to restocking and labor fees based on build stage: up to 25% of purchase price for framing-stage cancellations, up to 50% for finishing-stage cancellations. Orders cannot be canceled after factory sign-off.

3. After delivery

Tiny homes are custom-manufactured products and cannot be returned after delivery. Any issues discovered during or immediately after delivery should be logged at the walk-through; we will resolve defects under the structural warranty.

4. Damaged in transit

If your home arrives with transit damage, document it immediately with photos and note it on the delivery paperwork before signing. We will coordinate with the licensed transport carrier to remediate. Most transit damage is resolved on-site within 1–2 weeks.

5. Warranty claims

Structural warranty claims within the 1-year window are remedied at our expense (parts and labor) subject to the warranty terms delivered with your home. Appliance and system claims are handled by the original manufacturer; we help coordinate.

6. Refund processing

Approved refunds are issued within 15 business days via the original payment method. Financed-purchase refunds require coordination with the lender; timeline may vary.

7. Contact

To initiate a cancellation, refund request, or warranty claim, contact info@tiny-homesusa.com or (737) 413-9542. Include your order number and a description of the issue.